Family Service agencies are highly regarded for offering affordable and accessible, highly qualified professionals to support the growing and changing needs of individuals, couples, families and workplaces.

Every Family Service agency is separately incorporated and has a voluntary Board of Directors representing a cross section of community stakeholders. Typically, Board members of Family Service agencies are local community leaders.

Many of our members have been in service for over 50 years and are well recognized as integrated service hubs that fill significant service gaps in delivering community mental health, trauma and wellness solutions. These services come as a powerful relief to Ontario’s health care system by re-directing Ontarians away from hospitals and primary care into more appropriate, effective, community-based treatment.

Some of the common issues addressed through our member agencies include:

Main Issues:

  • Mental health issues such as anxiety, depression, anger management and trauma
  • Addictions/substance abuse
  • Domestic violence and woman abuse
  • Sexual violence and harassment
  • Male survivors of sexual abuse
  • Developmental disabilities
  • Employment retention/workplace issues
  • Workplace support
  • Relationship and family problems
  • Concerns related to children and youth
  • Credit and financial management issues

Other Issues:

  • Parenting
  • Support for LGBTQ+ adults and youth
  • Older adult support services including elder abuse
  • Caregiver support
  • Post-traumatic stress disorder
  • Settlement challenges for newcomers to Canada
  • Marriage preparation
  • Separation and mediation
  • Information and referral to other local community services

Interesting facts:

  • 68% of clients are affected by mild to moderate mental health issues
  • 58% of clients are low-income and do not have the means to pay for counselling, for example EAP, out-of-pocket and insurance
  • Clients can self-refer or be referred by other community services including schools, police, Children’s Aid Societies, hospitals and health care providers, children’s mental health agencies, Ontario Works and even MPPs
  • Family Service agencies employ over 1,500 highly trained and experienced staff from all cultures and backgrounds
  • Family Service agencies have over 3,000 volunteers
  • Annual agency budgets range from $200,000 to over $16,000,000
  • On average, governments fund 35% of member agencies’ budgets
  • Services funded by employers and workplaces through EAP contracts have become a substantial part of the revenues for Family Service agencies
  • Fee-for-service and donations are also funding sources for Family Service agencies.