Staff & Board of Directors

Family Service Ontario relies on an incredible team of dedicated staff and directors who are leaders in their professions to help strengthen families each and every day across Ontario.


Chief Executive Officer

Susan Wells

Susan Wells has both front line and leadership experience in adult mental health, children’s mental health, couple and family therapy, domestic violence, and adult and youth justice. She has extensive experience working within Employee Assistance Programs, both as a therapist and workplace consultant. In the past 20 years, Susan worked in various roles at a multi-service not-for-profit agency, Haldimand-Norfolk REACH, most recently as Director of Child, Family and Adult Intervention Services.

In her clinical practice Susan specialized in the treatment of trauma. In 2013, she authored “A Business Case for an Enhanced Strategy to End Domestic Violence”. This resulted in a provincial pilot project, led by Family Service Ontario, for conjoint counselling to address lower risk intimate partner violence.

Completing master’s degrees in both Social Work and Business Administration, Susan is committed to the application of standard business practices and strategies that align with social work values to optimize the public funds that support the well-being of families in Ontario. She has been a passionate advocate for a comprehensive approach to mental health that serves the needs of men, women and children and recognizes the significance of relationships in mental health and wellbeing.

Board of Directors 2022-2023

Chondrena Vieira-Martin


Chondrena Vieira-Martin is the Executive Director of Thrive Counselling (Halton). Chondrena earned a M.A. in Criminology at the University of Toronto, B.A. in Sociology and Economics from the University of Western Ontario and is a registered social worker. She has been dedicated to the social service, mental health and addiction sectors throughout her career.

She is committed to supporting individuals and families and to strengthening the services that provide these important supports.

Michelle Bergin

Vice Chair

Michelle Bergin is the Executive Director of Catholic Family Services of Simcoe County. Michelle has been working in the social service sector for over 25 years. She began her career in Social Work at Waypoint Centre for Mental Health Care in Penetanguishene and moved on to Hamilton for a few years providing counselling and group programs at a francophone community health centre. In 1995, she returned to Simcoe County and worked as a Family Counsellor and Family Life Education Coordinator for 9 years at the former North Simcoe Catholic Family Life Centre in Midland. She has been with Catholic Family Services of Simcoe County (CFSSC) since 2008, beginning as the Intake Coordinator and becoming Manager of Client Services in 2011. In May 2015 Michelle was appointed Executive Director.

Michelle is a passionate supporter of Family Service Ontario and has experienced first-hand the benefits of membership while at CFSSC. She is energized by the opportunities being presented currently for Family Service Ontario and would like to be part of the “next wave” of the association. As a board member Michelle brings substantial experience in all levels of the social service and an expertise in managing the rural and urban challenges of service delivery and organizational management.

Janet Irvine


Janet Irvine recently retired as Executive Director of the Northumberland Community Counselling Centre, serving a primarily rural population with its central office located in Cobourg, ON.

Janet has an extensive and varied career background in education, advocacy consultation, authorship, and business management as well as a substantial history of board and volunteer responsibilities, from Special Education Councils to Police Services Board Chair accountabilities. She has always been an avid and effective advocate for meeting the needs of children, youth, and families and a consistent and passionate promoter of positive change.

Always a proponent of optimistic realism, she envisions employing the research-informed, highly professional, relatively infrastructure-free psychotherapeutic services of FSO agencies as the most common-sense, fiscally responsible method of expansion of mental health services across Ontario.

Rebecca Webb

Rebecca Webb is the Executive Director of KW Counselling Services. She has 15 years of experience in strategic leadership in healthcare, most recently as Manager, Performance Quality and Design at the Waterloo-Wellington LHIN. Rebecca has also served with the Canadian Mental Health Association, and the Waterloo Wellington CCAC. This work has allowed her to contribute to designing better experiences with the health system at the programmatic, community, and provincial level.

Rebecca holds a degree in Anthropology, Mathematics and Statistics from McMaster University. She lives in Guelph with her three children.

John Matos

John Matos was appointed to the Board of Family Service Ontario in July 2020. He has
been involved with family and youth services and counselling organizations for the
almost 20 years.

Prior to joining the Board of FSO, John served on the Board of Catholic Family Services
Peel-Dufferin from 2014 to 2020, including the 3 years as Chair and one year as Past
Chair. John presided over a period of significant change and growth for CFSPD. John is
honoured to have served at CFSPD and worked with management and the dedicated
professionals who provide care and counselling to CFSPD clients every day. This work
matters tremendously and positively affects the lives of thousands of people in the
Region of Peel and Dufferin County.

John has also served on the boards of Rapport Youth & Family Services, the Canadian
Information Processing Society of Ontario, Symbol Technologies Customer Advisory
Board, IBM POS User Advisory Board, and IBM Mid-Market Advisory Network.
In his professional career, John is a Management Consultant, CIO and Board Advisor to
various leading organizations. In that capacity he has been advising senior management
on cyber security and the use of information systems to drive strategic value. He
recently retired as Chief Information Officer at a local electricity distribution company in
Ontario. Prior to that he has served as a CIO at companies in health care, energy, retail,
regulatory, and financial services sectors.

John has an honours degree in Computer Science from the University of Manitoba,
completed graduate studies in Computer Science at the University of Toronto, and
Business Management at Ryerson University. He holds internationally recognized I.S.P.
and ITCP IT professional designations, a Certified Project Director designation and is a
Fellow of the Life Assurance Management Institute (FLMI).

Gaston Cotnoir

Born and raised in Northern Ontario and a graduate from both Laurentian University and College Boréal Gaston has worked in a variety of fields including mental health, clinical and education, before working as a Manager and later as Director of Programming specializing in Sexuality, HIV and Hep C Treatment.  As the Executive Director for the Sudbury Counselling Centre since 2019, Gaston is passionate when working with grassroot community organizations and privileged to work alongside astute and dedicated staff.  

Christine Bailey

Christine Bailey is a newly retired social worker who for over twenty years, provided therapy and leadership in hospital and community mental health agencies in Ontario and Nova Scotia. She specialized in dealing with people who had experienced trauma. Social work was Christine’s second career – the first being in hospital administration. After completing a BSc and an MBA she worked for fifteen years in the Ontario Psychiatric Hospital system in various senior positions in St Thomas and London where she was responsible for coordinating the development of community based psychiatric services in Southwest Ontario. These days Christine can be found riding her dressage horse and spinning wool when she isn’t with her grandchildren.